Requests to return merchandise must be made within 30 days from the date of purchase. A Return Goods Authorization (RGA) may be obtained by calling 800-949-7079 or by e-mailing firstname.lastname@example.org. All inquiries will be evaluated and a determination will be made to approve, or deny, the request within 2-3 business days. If approved, an RGA number and set of return instructions will be provided by our Customer Service Department. RGA’s are valid for 30 days only and it is the buyer’s responsibility to coordinate return logistics and any associated shipping charges
All returned merchandise will be thoroughly inspected to validate its’ condition. In-store credit will be issued for items that are returned complete & unused, in the original manufacturers' packaging, in like-new condition. Any goods received in unsatisfactory condition will be returned to the Buyer. Authorized returns are subject to a restocking fee of no less than 15%. Return requests made outside of the initial 30-day period will be considered on a case-by-case basis. Special orders, cut-to-length cable and made-to-order jumper assemblies are non-returnable.
An RGA may also be obtained, per above, to facilitate the servicing of an item that is inoperable due to a possible manufacturing concern. When requesting service for a warranty-related matter, a detailed report of the defective issue must be included. An RGA number and set of return instructions will be provided by our Customer Service Department. Reportedly defective items will be returned to and evaluated by the Original Equipment Manufacturer (OEM). Upon their verification of a warrantable defect, such item(s) will be repaired, replaced or credited as determined by the OEM’s warranty policy.
All shipments must be thoroughly inspected for visible damage and completeness by the recipient before accepting delivery from the carrier. If any damage is found or shortage determined, the delivery bill-of-lading should be specifically noted as such or the shipment may be refused altogether. If no exceptions are noted at the time of receipt, the delivery will be deemed as “accepted” by the recipient, releasing the carrier from further liability or recourse. Any claims for concealed damage or material shortages must be promptly reported to Talley Inc. within 24-hours of the receipt.
All defective merchandise must be returned to
Santa Fe Springs, CA.
Provide a detailed explanation of the defect problem with the item being returned. Reference the RGA number on the outside of all packages and packing slips. Return to:
Customer Returns - RGA#_________
12976 Sandoval Street,
Santa Fe Springs, CA 90670