Frequently Asked Questions

Account Information Shipping Payment & Terms Options Username Information Quotes / Order Information Invoices Product Information Verizon MMDD Program Additional Information

Account Information

Can anybody purchase from Talley, Inc.?

As a distributor, our preferred pricing structure is designed for businesses. As a consumer, you can register and purchase products at list price via our online store using a credit card. You can place your order as a 'guest' or 'registered' user. If you are a business, we strongly recommend you set up a Talley business account in order to receive preferred pricing. Create Business Account

If you have an online account, please allow up to 24 hours for your online account to be linked to your Talley business account for your preferred pricing. If you need your accounts to be linked immediately, please contact our Chat representatives for assistance. Once you are set up, you will be able to view and purchase online products at your preferred pricing structure.

Can I see my Talley account product pricing online?

Yes. Once we link your online account and your login to your Talley business account, you will be able to see your preferred pricing.

Do I need an online account to place an order?

No, it is not necessary. However, if you want to track your purchasing history, view invoices, get tracking, check for credits available, etc. having an online account will allow you to do all those things. As a 'guest' user you can still place orders but do not have the ability to track your order.

Username Information

How do I change my username?

At this time, you are not able to change your username (email address) for your account.

How do I change my password?

You can change your password on the 'My Account' page (you must be logged in to view this page). Then you will click on the 'Edit' link located under the 'Contact Information' section.

If you forget your password, please use the 'Forgot Password' in the ‘Login’ window. It is located below the ‘Log In’ button and you will receive a link to reset your password via e-mail. You must provide the same e-mail address you used to login.

Product Information

How do I check for product availability?

Visibility to product availability will require that you log-in to your account. Once you are logged-in, select the product you are interested in and click on the 'Availability Tab’. You will see available quantities at each of our 10 facilities. If you do not see any availability, please call us at 800.949.7079 or chat with us for availability.

Can't find a product online?

No problem! Call us at 800.949.7079 or chat with any online representative. One of our representatives will check our database for the specific part, and if located we will add it to your specific quote/order and contact you.

Can I request a part number to be added to your site?

Of course! Simply fill out the Product Request form. Our product managers will review and add the part numbers to the site.

Where can I find more detailed product information?

To view the data sheet click on the ‘Data Sheets’ tab. If there is no 'Data Sheets' tab, then we do not have any additional information on this product. Reach out to us via chat or call us at 800.949.7079 and we would be happy to contact the manufacturer for the specifications you need.

Shipping / Will Call

How soon will my order ship?

If the online order is placed before 3:00PM PST, the order is likely to ship the same day. If the order is placed after 5:00PM PST, the order will ship the following business day. Drop-ship, special order or out-of-stock items will require additional time. If you require additional information for any item, please call us at 800.949.7079 or chat with any online representative.

How can I track my order after it has been shipped?

For tracking details click on 'My Account'. On the left menu click on 'Order History', you will then select the order number which you wish to track. Once you've located your order, click on the order number and this will take you to the summary page for that order. Tracking numbers are shown in the 'Order Shipments' tab of this 'Summary' page. Clicking on the tracking number will take you directly to the carrier tracking page with more detailed shipping information.

Can I have orders shipped collect via my UPS/FedEx account?

Yes, just add your UPS/FedEx Account number in the comments section of the order.

How can I make sure I don't have multiple shipments?

In the checkout process on the 'Additional Information Required' screen, look under the 'Deliver by' section, for 'Ship Complete', click on the drop down and select 'Yes'.

What if I want to pick up (will call) my order from one of your warehouse locations?

If you are logged in to your Talley Business Account: When you are finished adding your items to your cart, you can select the 'Continue' button. You will be taken to a checkout window where you can choose either 'Proceed To Checkout' or 'Request A Quote'. Once you make your selection, you will then be sent to the 'Shipping Information' page. Next, click on 'Will Call' and select the drop down 'Talley Location'. You will be prompted to choose which 'Warehouse' to pick up from.

If you login as a registered user with Talley: When you are finished adding your items to your cart, you can select the 'Continue' button. Next, you will be prompted to the 'Shipping Information' window where you will be able to click on the 'Will Call' option. Then, you will click on the drop down arrow on 'Talley Location' to choose the Talley Warehouse you wish to pick up from.

If you are checking out as a guest When you are finished adding items to your cart, you can select the 'Continue' button. Next, you will be prompted to a 'Continue As' page, there you will select the 'Guest' option and enter your email address. After, you will be sent to the 'Shipping Information' window where you will be able to click on the 'Will Call' option. Then, you will click on the drop down arrow on 'Talley Location' to choose the Talley Warehouse you wish to pick up from.

What are Talley's Pick Up hours?

Please see our Locations page for more information.

Does Talley ship to Military Mail APO?

Due to shipping restrictions, Talley does not ship to Military Mail APOs.

Quotes / Order Information

Can I request a quote online?

Yes, but you’ll need to have a Talley business account linked to your online account to access this feature. When you are finished adding your items to your cart, select 'Continue'. You are then given two options, 'Proceed To Checkout' or 'Request A Quote' to choose from. Select 'Request A Quote' and then proceed through the process.

Can I edit my quote online?

Yes, you can. To locate your quote go to 'My Account' and select 'Open Quotes' and locate your quote in the list. Click on the quote to open it up. Then, you will click on 'Modify' and you will be able to edit items from your quote.

Is there a way to save a list of items I constantly order?

Yes. It’s called My Favorites. You only have access to this feature as a registered user.

To add items to 'My Favorites'

Go to Favorites and click on 'Create New Favorite List' then type in the name you want for your list. After click the 'View' button on the list you created, you will then select the 'Download Import Sample File'. A template file to upload all your favorite products and quantities will be downloaded. Once you have populated the template file you can import the file by Selecting the 'Actions' drop down then clicking on 'Import'.

Once the upload is complete there will be a confirmation screen showing what did and did not upload.

Tips – Must use the Talley prefix on all items. If you are not sure what it is, please reach out to us via chat, as our agents are standing by to assist you.

How do I use Favorites?

When logged in to your online account, you can access your Favorites by clicking the 'Favorites' link in the footer or clicking on your name on the top of the page and selecting 'My Favorites' from the drop down that appears. Once on the 'Favorites' page, click the 'View' link on the list you wish to open. You can then add items to cart individually by clicking the box next to the item on your list or you add all your items on your list by checking the 'Select All' button, then click on 'Add to Cart'.

Can I convert a quote into an order online?

Unfortunately you cannot convert your quote to an order online, but you can call us at 800.949.7079 and one of our representatives would be more than happy to assist you.

How do I request a Certificate of Compliance/Conformance?

Talley can provide you with a certificate of compliance. Simply call us at 800.949.7079 or e-mail us at Sales@Talleycom.com with your request. We will need your company name and order number if the order has already been placed. If you need this certificate added to your order, please advise the representative you are working with on your order.

How do I edit my web order?

Currently, you are unable to add or edit an order placed online. However, you can absolutely add or edit your order at any time by contacting us at 800.949.7079 or chatting with any online representative. Once the adjustments are completed, you can view the changes online by going to ‘My Account’, select the ‘Open Orders' tab, select the order number from the list or use the search box located above.

What is Talley's Return Policy?

Talley has a 30-day returns policy. If your order is under 30 days and does not include any special order items, you can call us at 800.949.7079 and speak to one of our Customer Service representatives.

How do I return items?

You can call us at 800.949.7079 and speak to one of our Customer Service representatives or you can also start your Return Goods Authorization (RGA) from ‘My Account’. This can only be accessed after you’ve logged into your account. Then select the 'RGA Form' link from the 'My Account' menu and simply fill out the RGA form with all of the required information and somebody from our Customer Service team will contact you regarding your RGA request.

Does Talley sell internationally?

Yes, but we have the following criteria for international orders:

  • Must be $5,000.00 USD Minimum all freight, $30 wire transfer fee, all customs duties.
  • Must be pre-paid via wire transfer
  • Must ship inside the US.

For more information please contact Sales@Talleycom.com

Verizon MMDD Program

Why should i participate in the Verizon MMDD program??

This program provides benefits such as; reduction in CIP, cost and risk. It will also provide SKU rationalization, cost consistency and quality control for your corporation.

How do I learn more about this program?

Please visit our Verizon MMDD Program page to view our instructional ordering video, learn which forms are required and to request more information.

Who can I contact for online help with placing my Verizon MMDD order?

You can call our dedicated team of Verizon MMDD Specialists at 800.262.3478 or visit our dedicated page, click here.

How do I access my MMDD account?

  • Log in using your email address and password
  • On the My Account page, click on the 'Log In As' link
  • On the Log In As page click on the MMDD Log In As prompt
  • Click on Continue to confirm you would like to use this account
  • Use favorites or Shop to start your ordering process

Who Can I Contact for online help with my Verizon MMDD order?

  • Please call our dedicated team of Verizon Specialists at 800.262.3478 or visit our dedicated page by clicking here

Do I need an MMDD account?

  • • If you have a MSA with Verizon we recommend you register for a MMDD account
  • Click here to complete the request form to start the account process

Payment & Terms Options

Am I required to use a credit card when ordering?

All new registrations default to a credit card account until your online account is linked to your Talley business account. Once your online account becomes linked to your Talley business account you can place an order and payment will be allocated to your business account. If you prefer to use a credit card you may do that also. You can enter your credit card during the checkout process. It is located in the payment section of the checkout screen. If you do not have a Talley business account, you will be required to use your credit card.

What payment methods are accepted by Talley?

Talley accepts the following credit cards for online purchases: Visa, Master Card, American Express and Discover.

What kind of financing options does Talley offer?

Depending upon your needs, Talley offers a line of credit as well as flexible financing. To apply for a line of credit with Talley, click here.

Or if you prefer flexible financing, click here.

Invoices / Credits

Where can I find a copy of the invoice?

You need an online account to access this information. Click on 'My Account’ and then select 'Invoices'. Click on the invoice number you are looking for or use the search bar to type it in, then it will bring up the Summary page. From here you can click on the printer icon to print the original Talley invoice. You can also click on the ‘Payments’ tab to see any payments that have been applied to this invoice.

Where can I find my Invoice history?

You need an online account to access this information. Once you log in, go to 'My Account', and click on 'Invoices'. Once you locate your invoice number, click on it and you will see the Summary Tab and Payments Tab.

Where can I get a current statement?

You need an online account to access this information. Once you log in, go to 'My Account', and click on 'Invoices'. Select the invoice number which you wish to view, and you will be directed to the Invoice summary page.

Can I pay an invoice online?

At this time we are unable to accept invoice payments online. You can call our credit department at 800.949.7079 to make your payment.

Additional Information

What are your terms and conditions?

You can view Talley's Terms and Conditions by clicking the Terms and Conditions link located in the footer or clicking the link here. Terms & Conditions

Where can I find out if Talley is hiring?

Click on About Talley and choose Careers.

Where is Talley located?

Talley currently has 10 locations nationwide. Specific location information can be found in the Locations page.

What are Talley's Live Chat hours?

Our Live Chat hours are Monday through Friday 8:00 am – 8:00 pm EST.

Where can I leave comments about Talley?

Please click here to take our survey.

Are you ISO certified?

Talley is dedicated to providing a viable service to our customers. We at Talley realize that our customers are important to us. We are committed to identifying, understanding and meeting the needs of our customers without error on a daily basis. In order to succeed in accomplishing our mission, management reviews the quality management system and its processes. This review identifies management’s commitment to continuous improvement.

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